G4S Compliance & Investigations Pty Ltd, trading as MJM Corporate Risk Services (MJM) conducts factual and surveillance investigations as instructed by our clients, to assist our clients in carrying out their lawful business activities and in meeting their lawful obligations under various Federal and State Government schemes and legislation. We also conduct investigations to assist clients in managing Human Resource issues, grievances, allegations of misconduct and suspected fraud or illegal behaviour.
Why we collect Personal Information:
To provide these services we may collect Personal Information and Sensitive Information about individuals.
Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.
We need to collect this information so we can properly investigate matters that are referred to us by our clients, and provide them with the facts, evidence and information they need to carry out their lawful functions.
We may also use personal information relating to our clients and our service providers to conduct research to get a better understanding of our clients’ needs, to provide information to our clients about our services, and to engage in other business development and marketing activities.
If you wish to opt out of receiving marketing email communications from us, you can contact our head office, or use the ‘unsubscribe’ link in the email communication.
Types of information we collect
In order to carry out our functions, we may collect and hold the following types of personal information:
- Name, date of birth, gender and contact details
- Information that is relevant to a claim or complaint that we are investigating, such as:
- employment history and current employment details,
- underwriting information such as insurance claims history, criminal and traffic histories
- financial information such as assets and liabilities and bank account details
- sensitive information such as medical and health information and history, where this is relevant to the investigation of a claim or complaint.
- video footage of individuals and their activities
We also collect personal information from our service providers that is necessary to conduct our business and comply with our licensing and contractual obligations, including:
- Name, address, contact details and business / company details
- License details
- Work experience and qualifications
How we collect information
We may collect information about you or other individuals in various ways, including:
- From our instructing clients
- Directly from the individual via phone, by email, or during an interview
- By means of covert surveillance where that is necessary and relevant for the investigation and management of a claim or complaint.
- From publicly available sources via the internet, including social media
- From third parties including witnesses, complainants and other parties involved in a claim or complaint.
- From entities or people located overseas where that information is relevant to the claim or complaint under investigation.
- By formal information requests to various government agencies and departments, such the Police and other emergency services.
Where reasonable and practicable, we will collect Personal Information directly from the individual themselves. Before commencing an interview or statement, our investigator will introduce him/herself, explain clearly whom they represent and the reason for their inquiry. Investigators will seek the interviewee’s consent to collect, use and disclose their personal information, and will record the person’s consent in the statement or interview.
There may be circumstances where we may have to collect information from other sources or third parties. In any case, we will only use lawful and fair means to collect information.
How we use and disclose Personal Information
We only collect information that is directly relevant to the purpose for which we are collecting it, as well as related purposes where the individual would reasonably expect us to. Personal Information and Sensitive Information is only used for the purpose of investigating claims or complaints that are referred to us for investigation, and is not disclosed to any unauthorised party, or used for any other purpose unless MJM is required by law to do so.
All Information that we collect is treated as strictly confidential and is generally only disclosed to the instructing Client, or where authorised to their legal advisors.
Other parties we may disclose the Personal Information to may include:
- Information Technology service providers
- Service providers or consultants who we engage to conduct specialist tasks as part of our investigative functions, for example forensic accountants
- Government, statutory, regulatory or enforcement bodies, where we are required to by law
- Legal advisors or consultants.
We may disclose information about our service providers, employees and contractors to clients or prospective clients for the purposes of tenders, proposals, accreditation or business development activities.
Transfer of data overseas
We may disclose Personal Information to overseas entities, located in various countries, where that is necessary for the investigation of a claim or complaint. For example where we are instructed to investigate an incident that happened overseas we may disclose Personal Information to a service provider in that country so they can conduct local inquiries. The location of those overseas entities will vary depending on the circumstances of each case.
Where we disclose Personal Information to an overseas entity, our contractual arrangements with the service providers generally include an obligation for them to comply with the Australian Privacy laws.
We use physical security measures and the latest information technology security to protect the information we hold. Access to and use of Personal Information within MJM is appropriately limited to prevent misuse or unlawful disclosure of the information.
MJM’s employees receive training in the Australian Privacy Principles. Employees and Contractors used by MJM are contractually bound to comply with the Australian Privacy Principles and to keep confidential information secure.
Access to Personal Information
You can request access to the Personal Information or Sensitive Information we may hold about you. If you wish to make a request for access, you can contact us on 02 9669 5633 during business hours, or email us at email@example.com. We will deal with requests to access Personal Information in accordance with the Australian Privacy Principles.
If you believe MJM has handled your Personal Information in a manner that is not consistent with the Australian Privacy Principles, you can submit a written complaint, with details of the complaint and alleged breach, together with any supporting evidence, to MJM at the following address:
PO Box 7332, Alexandria NSW 2015
Or by email to: firstname.lastname@example.org
We will acknowledge receipt of your complaint, investigate the matter, and determine the steps required to resolve or remedy your complaint. We will provide you with our response at the completion of our investigation.
If you are unhappy with our response to your complaint, we will provide you with details on how to take the complaint further.
For more information